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Advice and information service The Advice and Information Service, is your first point of contact for any compliments, comments, concerns or complaints on any issue about healthcare in Northamptonshire.
The service is completely confidential and any information you supply will not be shared with others without your permission. The Advice and Information Service works with departments across the NHS to ensure your enquiry is handled and resolved as quickly as possible.
You can contact them by calling 0800 5870 879
Complaints policy and procedure
NHS Nene CCG has engaged the Greater East Midlands Commissioning Support Unit (GEM CSU) to provide a complaints handling service to our residents and users of the services the CCG commissions on your behalf. Under this arrangement your details will be passed by the CCG to GEM CSU in order for them to manage your complaint on our behalf. This may involve the CSU in accessing your case records and disclosing relevant information to the CCG in order that we can discharge our duties to you under the NHS Complaints Regulations.
The purposes for which your personally identifiable information will be used is strictly for the processing of your complaint. This may include passing relevant information to a service provider in order that they can provide appropriate responses and comments on the circumstances set out in your complaint.
Your information may be anonymised for the purposes of monitoring the complaints process or improving service quality. If identifiable data is needed for other purposes then your consent will be sought unless there is another legal basis on which this information is required to be used.
If you have any concerns about how your information is to be used then please contact the CCG’s Caldicott Guardian, Dr Darin Seiger at the Francis Crick House address below before submitting your complaint. If you do not wish to have your information passed to the GEM CSU then we may not be able to process your complaint.
If you are happy to have your information passed to the GEM CSU then please make your complaint to us via one of the following methods: