If you would like any further information about NHS Nene Clinical Commissioning Group or our projects in Northamptonshire we can be contacted in the following ways:

By post:

NHS Nene Clinical Commissioning Group
Francis Crick House
Summerhouse Road
Moulton Park
Northampton
NN3 6BF

By telephone:

01604 651100

By email:

involvement.nene@nhs.net

By fax:

01604 745375

Download travel directions:

You can download a PDF version of our contact details and travel direction by clicking HERE.

Advice and information service
The Advice and Information Service, is your first point of contact for any compliments, comments, concerns or complaints on any issue about healthcare in Northamptonshire.

The service is completely confidential and any information you supply will not be shared with others without your permission. The Advice and Information Service works with departments across the NHS to ensure your enquiry is handled and resolved as quickly as possible.

You can contact them by calling 0800 5870 879

Complaints policy and procedure

NHS Nene CCG has engaged the Greater East Midlands Commissioning Support Unit (GEM CSU) to provide a complaints handling service to our residents and users of the services the CCG commissions on your behalf.  Under this arrangement your details will be passed by the CCG to GEM CSU in order for them to manage your complaint on our behalf.  This may involve the CSU in accessing your case records and disclosing relevant information to the CCG in order that we can discharge our duties to you under the NHS Complaints Regulations.

The purposes for which your personally identifiable information will be used is strictly for the processing of your complaint.  This may include passing relevant information to a service provider in order that they can provide appropriate responses and comments on the circumstances set out in your complaint.

Your information may be anonymised for the purposes of monitoring the complaints process or improving service quality.  If identifiable data is needed for other purposes then your consent will be sought unless there is another legal basis on which this information is required to be used.

If you have any concerns about how your information is to be used then please contact the CCG’s Caldicott Guardian, Dr Darin Seiger at the Francis Crick House address below before submitting your complaint.  If you do not wish to have your information passed to the GEM CSU then we may not be able to process your complaint.

If you are happy to have your information passed to the GEM CSU then please make your complaint to us via one of the following methods:

Telephone:                  0800 5870 879

E-mail address:           complaints@northants.nhs.uk 

Postal Address:           GEM CSU Complaints Service

                                    Francis Crick House

                                    Summer House Road

                                    Moulton Park

                                    Northampton

                                    NN3 6BJ