Engaging all our communities


Promoting equality is at the heart of NHS Nene CCG values, ensuring that we commission services fairly and that no community or group is left behind when we make commissioning decisions on behalf of our population, especially in relation to meeting the challenges the NHS face, as outlined in the Long Term Plan.

We recognise that some parts of our community are less easily heard than others and have worked hard to build a clear understanding of the opportunities we have to reach them.

Through our extensive network of contacts, those we have engaged with include:

  • People with visual impairment, hearing loss and other physical disabilities
  • The Armed Forces community
  • People with mental ill healthPeople with learning disabilities
  • The Somalian community
  • The LGBT community
  • Carers
  • Parents with young children
  • Older people
  • Local people in rural communities

The CCG also ensures that where we run surveys, we capture demographic information about those who respond.

Related policies and evidence about meeting our equality responsibilities can be seen here.

Examples of targeted CCG engagement to reach all parts of our community includes:

On Thursday 5th September, the Northamptonshire CCGs held a joint AGM. Over 60 people registered for the event and for the first time, it was live streamed on YouTube to make it accessible for those who couldn’t attend in person including parents with small children, frail and older people and those in rural communities.

The replay of the live stream is available via the link below.

We also held a number of round-table discussions on key clinical priority areas. All the feedback from these sessions is available to read by selecting one of the documents below:

Feedback about experiences of health and care in Northamptonshire – and people’s priorities for the future – are helping Northamptonshire Health and Care Partnership (which the Northamptonshire CCGs are a partner) to shape plans to develop and improve local services.

NCHP and Healthwatch Northamptonshire offered local people the opportunity to make their views heard either by attending a community engagement event or by taking part in a survey with nearly 300 people sharing their experiences and views on how to improve health and care services in Northamptonshire.

The event at the Park Inn in Northampton on Thursday 2 May was attended by 90 local people and gave them the chance to have their say on the current state of our health and care services – and talk about how we can work together to ensure they are fit for the future.

Host David Jones, chair of Healthwatch Northamptonshire, began the day by introducing presentations from key local health and care leaders.

They described how organisations are working in partnership towards a positive lifetime of health, wellbeing and care in our community, and explained why the NHS Long Term Plan must inform planning at a local level.

This led into a series of highly engaging and productive workshop sessions, where delegates discussed their experiences of local NHS and social care services and suggestions for ways they could be improved.

Watch a short film of the event below

These discussions were then developed into headline ‘big ideas’ on how we can be supported to choose well, stay well and live well in Northamptonshire. There was a particular focus through the day on supporting people to age well, on care at community level, on mental health and on long-term conditions. See film below for a summary of these

This will be used across all the Partnership’s areas of work to inform their activity and future planning. A selection of some of the key themes and priorities which emerged from the event included:

  • The need to improve access to information about local health and care services
  • Better co-ordination to make it easier for people to access services seamlessly across different organisations
  • Making it easier for authorised professionals to access people’s health and care records to improve their experience of services
  • Reducing inequalities in health and care across the county

The event was well received by participants and this will support the planning of future NHCP community engagement activity and listening events around the county. You can read a copy of the report in full here

During June, July and August 2019, Northamptonshire Health and Care Partnership (which the Northamptonshire CCGs is a partner) talked to people who attend three Breathing Space groups, as well as people who have Chronic Obstructive Pulmonary Disease (COPD) to gather views to inform a future education programme.

With the support of Northamptonshire Carers, which runs the lung health support groups Breathing Space, people with COPD were asked to help shape the programme. They were asked what is important to them in helping to lead healthier and happier lives. We also wanted to find out what they have learnt since being diagnosed that has really improved their lives and what they wish they had known.

People with COPD have a range of lung conditions that cannot be cured. They can still lead happy and independent lives if their condition is managed well.

While some of this management is by health professionals, there are many ways people can help themselves. Some of these are lifestyle changes and others are through understanding their condition and what to do when it gets worse.

These findings will help shape the education programme which will be tested from October with the intention of rolling it out across the county from April 2020.

On 29th June 2019, Northamptonshire CCGs supported Armed Forces Day by taking part in an annual event. The events are for all the men and women who make up our Armed Forces community, from serving troops to service families, veterans and cadets.

Northamptonshire CCGs provided information to increase awareness among military veterans of the healthcare and support that is available to them.

Northamptonshire CCGs are two of a number of local organisations that have signed the Armed Forces Covenant. The Armed Forces Covenant partnership work with local voluntary sector service and health and social care partner organisations to provide support to our local armed forces veterans.


 

Winter is the busiest time of the year for the NHS and it is a priority to keep patients well and prevent avoidable or unnecessary admissions to hospital and attendance at A&E.

During winter and throughout the festive season NHS organisations, the local authority and voluntary sector worked together to deliver the national ‘Help us Help you’ communications campaign across Northamptonshire to raise awareness of the appropriate urgent and emergency care services in the area. The message was how to stay well and avoid inappropriate use of NHS services.

We used a range of engagement tools including face to face, written materials, local media and social media engagement. 

Nene CCG took the winter campaign out to shopping centres in the county to promote ‘Stay Well this Winter’. These events targeted all ages, encouraging members of the public to get the flu vaccine and health information on how to stay well. At some of these events the team were accompanied by the Signing 4 Breathing Choir alongside Public Health Northampton’s Supporting Independence Team who provided free mini health checks and health and wellbeing advice.

We work closely with Young Healthwatch to engage with young people in the county. The CCGs attended a  Young Healthwatch in June to talk to members about the role of the organisations and answer questions. This meeting was also attended by some children who are part of Northamptonshire Young Carers as part of Young Healthwatch’s ongoing engagement and co-working with our young carer population.

We also hosted a Young Healthwatch meeting in October half-term where we answered questions from some of the young people and our Chief Executive Toby Sanders shared his story of how he came to work for the NHS. 

A number of the young people expressed their desire to work in the NHS in the future. One of the young people in attendance, who is also a young carer asked whether there was a way to make a young carer’s flag available which could be attached to medical records to help with communication and the family’s needs if the young carer is admitted to hospital. We have started to have some internal discussions around this, and our next step will be to liaise with both Young Healthwatch, and Northamptonshire Young Carers to discuss what information would be important to capture.


Last updated: 27/01/2020