How we support engagement
Nene CCG supports our Patient Leaders to be actively involved in the design and procurement of services and to attend quality assurance meetings with providers. The intention is that Patient Leaders will represent the diversity of Northamptonshire residents.
We also actively provide our staff with the tools to undertake meaningful engagement with our local population. Although we recognise there is much more to do we have made advances within this area this year. This includes:
Engaging and involving patients, service users, staff, volunteers, members of the general public and other stakeholders is a fundamental part of how we work.
A guide to help colleagues across the Northamptonshire footprint (including Nene CCG) understand and lead engagement activities effectively and productively, with the support of the NHCP communications and engagement team. It has been created by a wide variety of community members, in collaboration with the communications & engagement team.
Together, through our experiences of being part of it, we have defined the most productive ways of engaging our community. These have been collated to form a practical toolkit and, in the spirit of engagement, was developed by listening, involving and co-producing – to make sure it is useful for everyone.
The ‘Start the conversation’ engagement toolkit has been made available to staff and is available to download here.
Patient Leadership Programme for Northamptonshire
Hosted by the East Midlands Academic Health Science Network (EMAHSN), this free two day course aimed to improve the leadership, knowledge, skills and confidence for Patient Leaders to effectively contribute and influence to decisions about patient safety, healthcare improvement and quality. The aim is to recruit up to 30 Patient Leaders in Northamptonshire and up to 150 Patient Leaders across the East Midlands by early 2020.
Two of our patient leaders were trained in the first cohort with the training days taking place in 2018 followed by two action learning set days in 2019.
- Describe key healthcare patient safety and improvement theories and approaches
- Define improvement and patient safety measurement metrics and strategies
- Learn the knowledge, skills and confidence required to impact positively on overview and scrutiny roles
- Explore behaviours, approaches and techniques including effective communication, negotiating and influencing skills in order to be effective champions for patient safety and improvement
- Test out learning methods and approaches, such as Plan, Do, Study, Act and Action Learning Sets, and strategies to apply what is being learnt into practice.
Patient and Public Involvement Re-imbursement policy
It is best practice to reimburse patients and the public for their involvement. This guidance document outlines how this should be consistently achieved.